Issue creating Shipping Label

Incident Report for InkSoft

Resolved

This incident has been resolved.
Posted Jul 02, 2024 - 07:50 MST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 02, 2024 - 07:48 MST

Identified

We are investigating issues creating labels. A 400 response with the following error is returned:
"Unexpected carrier pipeline error. Object reference not set to an instance of an object."

This is impacting label creation for multiple carriers.
Posted Jul 02, 2024 - 07:26 MST
This incident affected: Order Manager.